Business hours

Our friendly support team is here to help you Monday to Friday, from 9:00 AM to 6:00 PM CET. We aim to respond to all inquiries within 24 hours. Depending on how busy we are, you might hear back from us even sooner. Every request is important to us and will be addressed in the order it was received.

Theme licensing

Each theme purchase includes a license for use on a single Shopify store. If you have multiple stores, you’ll need a separate license for each one. We’re happy to offer free support for all licensed themes, but please note that custom code modifications aren’t covered. For any customizations, feel free to reach out to us directly!

Customizations

In addition to our free support, we offer paid customization services tailored to your specific needs. Whether you’re looking for design tweaks, advanced feature integrations, or unique functionality, our team can help bring your vision to life.

Contact us for more details on pricing and options.

Eligibility for Support

We provide free support to all Shopify merchants who have purchased our themes through the Shopify Theme Store or directly from Wonder Theme. You can also update your theme to the latest version anytime at no extra cost.

Unfortunately, we’re unable to offer support or updates for themes purchased from other sources. If needed, we may ask for proof of purchase to confirm your eligibility.

We strive to make your experience a positive one, but we reserve the right to deny support if necessary. Any abusive or inappropriate behavior towards our team will result in an immediate suspension of support services.

What We Can Help With:

• Fixing bugs or issues in unmodified theme installations.
• Answering questions about theme features and settings.
• Assisting with the setup of built-in theme features.
• Providing updated theme versions for future use at no additional cost.

What’s Outside Our Scope:

• Customizing or modifying the theme design or code.
• Updating themes that have been altered by third parties (individuals or apps).
• Resolving issues related to Shopify's admin interface—for those, Shopify Support is the best resource.
• Troubleshooting problems caused by theme modifications or third-party app installations. If issues arise, we recommend reverting to the original theme code or removing conflicting apps.
• Transferring custom code or changes between themes or versions.
• Installing or uninstalling third-party plugins or apps.
• Unlimited support requests. While we’re here to help, excessive use of support may lead to limitations.
  

Theme Updates

Theme updates often come with design changes and improvements in performance, functionality, and stability. While updates are optional, they help keep your store running smoothly. Please note, we’re unable to assist in making your updated theme look exactly like a previous version if design changes were made.

Limitation of Liability

Wonder Theme is not responsible for any direct, indirect, incidental, or consequential damages from using our themes or support services. By using our themes, you agree to these terms and understand that support is provided "as is" without guarantees or warranties.

Need Help?

If you have any questions or need assistance, just send us a support request—we’re here for you!

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