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Support Policy

Business Hours​

Our support team operates Monday through Friday, 9:00 AM to 6:00 PM CET. We aim to respond within 24 hours, though faster responses are common. Requests are handled in the order received.

Eligibility for Support​

Free support applies to merchants who purchased themes through the Shopify Theme Store or directly from Wonder Theme. Theme updates are complimentary. Support is unavailable for themes obtained from other sources; proof of purchase may be required. We reserve the right to deny support for abusive conduct.

What We Can Help With​

  • Bug fixes in unmodified installations
  • Feature and settings questions
  • Built-in feature setup assistance
  • Complimentary theme updates

What's Outside Our Scope​

  • Design or code customization
  • Modified theme troubleshooting
  • Shopify admin interface issues
  • Third-party app conflicts
  • Code transfers between theme versions
  • App installation or uninstallation
  • Unlimited support requests

Customizations​

Paid customization services are available for design adjustments, feature integrations, and custom functionality. Contact us for pricing details.

Theme Updates​

Updates deliver new features, design improvements, and performance optimizations. Updates are optional but recommended. We cannot guarantee that updated themes will match previous versions if design changes have occurred.

Limitation of Liability​

Wonder Theme disclaims responsibility for direct, indirect, incidental, or consequential damages from theme or support service use. Support is provided without guarantees or warranties.